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Privacy Policy

Well-watered Life Disability Support Service

At Well-watered Life Disability Support Service, we respect and protect the privacy of the people we support, their families, carers, staff, and community. We are committed to handling all personal and health information in accordance with:

  • Privacy and Personal Information Protection Act 1998 (NSW)

  • Health Records and Information Privacy Act 2002 (NSW)

  • NDIS Practice Standards

  • Australian Privacy Principles (APPs)

What Information We Collect

We may collect personal and sensitive information including:

  • Name, address, contact details

  • Health and medical information

  • Emergency contact details

  • Support needs, goals, and service preferences

  • Records required for NDIS service delivery and compliance

How We Use Your Information

We collect and use information to:

  • Provide safe, person-centred disability support services

  • Communicate with you, your family, and carers

  • Meet our legal, contractual, and regulatory obligations

  • Improve service quality and accessibility

We will only use your information for the purpose for which it was collected, unless authorised or required by law.

How We Store and Protect Information

  • Information is stored securely in electronic and/or paper formats.

  • Access is limited to authorised staff only.

  • We use safeguards such as passwords, secure storage, and staff training to protect privacy.

Sharing Information

We do not share personal information with third parties without your consent, except where:

  • Required or authorised by law

  • Necessary to prevent serious risk to life, health, or safety

  • Required for NDIS quality and safeguarding purposes

Policy Updates

This Policy may change from time to time and is available on our website.

Access and Correction

You have the right to:

  • Access the personal information we hold about you

  • Request correction of any inaccurate, incomplete, or outdated information

Requests can be made by contacting us directly.

Feedback and Complaints

If you have concerns about your privacy or how your information is handled, please contact us:

📞 1300 001 285
📧 admin@wellwateredlife.com.au
 

If you are not satisfied with our response, you can contact:

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